“We”, “Us”, “Ourself”, “Themself”, “Herself”, “Himself”, and “OurOwnSelf”
These are used to refer to RepDefender in Terms & Conditions.
“You”, “Yourself”, “Your” or “Yourself”
These are used to refer to the individual/business engaging RepDefender in the Terms & Conditions.
This refers to the offerings outlined on the RepDefender website, RepDefender software or RepDefender proposals/quotes in the Terms & Conditions.
This refers to Our Review Removal Services outlined in the sign-up process provided by Us, and otherwise described in the Terms & Conditions.
This refers to the review identified by You or Us as being the focus for Our Review Removal service.
This refers to the identified website that hosts and/or displays the Chosen Reviews on the internet.
This refers to the individual/business that posted the Chosen Review to the Platform.
By entering into an agreement for Services provided by Us, You agree to these terms from the time of acceptance, for the entire agreed upon term. These terms will be deemed to be accepted upon payment of any deposits or fees to engage Us to commence the Services, or via electronic acceptance (such as email or e-signature) to a provided reference to these terms.
Whilst providing Services, confidential technical, business or personal information, which the disclosing party desires the receiving party to treat as Confidential Information may be disclosed by You or Us.
At no time are We obligated to provide evidence or details of the methods, submissions or strategies made in carrying out Services, as this information is considered Our ‘confidential intellectual property’ (IP). We guarantee that all Services provided by Us are in conform to all applicable Australian laws and regulations. We store all confidential content provided to Us by or on behalf of You for no longer than a period of 30 days after the cancellation of Services by You. This clause does not apply to electronic communications between Us and You, which are securely stored but may not be destroyed upon the conclusion of Services.
To the extent permissible by law, We are not liable for:
To the extent permissible by law, Our total aggregate liability for any and all claims relating to this Agreement (in contract, tort or otherwise) will be limited to and not exceed the amounts actually paid by You for the Services provided.
To the extent permitted by Australian law, Our liability for breach of a non-excludable condition is limited to:
You agree to indemnify, defend and hold Us harmless in respect of all actions, claims, proceedings, demands, liabilities, losses, damages, expenses and costs (including legal fees on a full indemnity basis), in connection with any of the following:
To the extent permissible by law, You agree to indemnify and keep Us, Our directors and employees, indemnified against all loss arising from actions taken performing Our Services.
You must pay for Services by credit card or automatic direct debit from your nominated bank account. Unless otherwise instructed, We do not store your payment details, instead We use a third-party application called ‘Stripe’. Your payment details are stored from the deposit or first payment and used to charge the balance of fees and subsequent payments.
We do not guarantee any likelihood of success of our Services, except those required under Australian Consumer Law.
As We do not charge a fee unless we successfully carry out Services, We do not offer refunds or credits for services successfully rendered unless required under Australian Consumer Law or other relevant consumer protection laws. If a deposit is taken, it will be fully refunded if Services are not successfully carried out. If you want to request a refund or credit, please contact RepDefender using either the contact form or email address provided on Our website. If Services are terminated by You before expiry of the term agreed upon, no refunds will be given for payments or deposits made for those Services. You accept that We may have already provisioned or successfully completed Services, that You are still required to pay for.
Circumstances where Refunds may be granted:
Circumstances where Refunds will not be granted:
You acknowledge that the delivery of Our Review Removal Services is subject to Our efforts, and as such, You agree to the following:
Laws & Regulations Jurisdiction
Any agreement to engage Our Services is made in accordance with Australian laws and regulations. The Services are considered entered into under the jurisdiction of the State of Queensland, Australia. If any dispute arises between You and Us, both parties irrevocably submit to the jurisdiction of the courts of the State of Queensland, Australia.
You warrant to Us that You have the capacity and authority to enter into this Agreement with Us.
No liability whatsoever (unless provided by law) will be accepted by Us for any damages or losses arising from or as a result of the provision of Services to You.
You agree that any advice provided by Us is not legal advice, and is not intended to substitute legal advice and should not be relied upon as legal advice.
If any item of this Agreement is deemed invalid under Australian law, the validity of the entire Agreement shall not be affected. Any remaining items will remain enforced.
Modification to Agreement
This Agreement may not be modified, amended, or otherwise altered by You unless agreed to in writing by Us. We may without notice, change these Terms at any time by altering this web page. By engaging Us, You agree to be bound by the most recent version of the Terms. Therefore, please revisit this web page regularly for any changes to the Terms & Conditions.
All intellectual property rights, including designs, artworks, software and materials, provided to You in the course of Services provided by Us, and any other intellectual property created in the course of services provided by Us, shall remain Our property.
You shall not offer any employment or contractual work to Our staff whilst using Our services, or within 12 months of ceasing Our services.